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Frequently Asked Questions
• How can I obtain a quote or request information
about your products?
• Can I apply for coverage over the phone?
• What information will be provided to us if we offer
a voluntary student accident plan?
• Who is responsible for reporting an accident at school or
during a school related sport or activity?
• How do I order a student claim form?
• How do I become an authorized user on our website?
• What if I forget my login name and password?
• What information is available under the Administrator
login?
• How do I order additional plan brochures?
• Where do my students access plan information?
• Who has access to student insurance information?
• Where can I find my policy number?
• When will I receive the Master Policy?
Q. How can I obtain a quote or request information
about your products?
You may send your request by completing the online
"Request Product Info" on our website or call Student
Assurance Services at 800-328-2739 and ask to speak to
an agent.
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Q. Can I apply for Coverage over the phone?
We are unable to accept enrollment information over the
phone. You can apply for coverage by completing the
application form and submitting the form to Student
Assurance Services by email, fax or mail.
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Q. What information will be provided to us if we offer
a voluntary student accident plan?
Prior to the start of your school year, we will provide you
with a packet of information including plan brochures,
sample parent letter, claim forms and instructions for
distributing the information to the parent. We also provide
instructions for collecting and sending enrollment forms and
premium payments to the Student Assurance Services. Your
participation in distributing plan information is essential for
success of the insurance program.
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Q. Who is responsible for reporting an accident at school
or during a school-related sport or activity?
You need to complete and sign Part A "Notice of Injury"
section of the claim form. Parents must then complete
Part B of the claim form. Parents are responsible for
submitting the completed claim form and student itemized
bills to Student Assurance Services.
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Q. How do I order student claim forms?
You may send your request by completing the online
"Request Forms" on our website or call Student Assurance
Services at 800-328-2739 and ask to speak to an agent.
Please state number of claim forms needed and the mailing
address. You may also download a claim form or have the
student complete the online claim form located on our
website under school-lookup.
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Q. How do I become an authorized user on our website?
If you completed and signed the application Website Access
Agreement section, your login name and password will be
emailed to you. You can also send a request by completing
the online "Request Information" on our website or call
Student Assurance Services at 800-328-2739 and ask to
speak to an agent.
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Q. What if I forgot my login name or password?
You may send your request by completing the online
"Request Information" on our website or call Student
Assurance Services at 800-328-2739 and ask to speak to
an agent. Your login name or password will be sent to the
email account on file.
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Q. What information is available under the School
Administrator log-in?
You can access claim status reports, list of enrolled
students, and master policy documents. To log in, you
will need to enter your login name, password and policy
number.
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Q. How do I order additional plan brochures?
You may send your request by completing the online
"Request Forms" on our website or call Student Assurance
Services at 800-328-2739 and ask to speak to an agent.
Please state the number of plan brochures needed and the
mailing address. Plan brochures are also available on our
website under school-lookup to download and print.
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Q. Where can my students access plan information?
You can find brochures, enrollment forms, claim forms and
policy identification forms on our website. Under
K-12 Students/Parents select "Find My School;" from the
drop-down box select the "State;" and then select your
specific school name. There will be a list of forms to select
on our school's webpage.
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Q. Who has access to our student insurance
information?
We have privacy and security measures in place to protect
personal information we obtain from servicing insurance
coverage to your students. Protecting a student's personal
information is ongoing, this includes students who no longer
receives coverage through us. For more information on our
privacy practices, refer to the Privacy Notice located on our
website.
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Q. Where can I find my policy number?
Your policy number will be provided to you on the website
access agreement, or it can be found on the master policy,
or the Policy Identification form located on our website
under school-lookup.
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Q. When will I receive the Master Policy?
The master policy will be available to download and print on
our website under your School Administrator log-in. You
may also send a written request for the master policy by
completing the "Request Forms" on our website.
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