Home | About Us | Contact Us
 
K-12 ADMINISTRATORS


Frequently Asked Questions

   How can I obtain a quote or request information
     about your products?
   Can I apply for coverage over the phone?
   What information will be provided to us if we offer
     a voluntary student accident plan?
   Who is responsible for reporting an accident at school or
     during a school related sport or activity?
   How do I order a student claim form?
   How do I become an authorized user on our website?
   What if I forget my login name and password?
   What information is available under the Administrator
     login?
   How do I order additional plan brochures?
   Where do my students access plan information?
   Who has access to student insurance information?
   Where can I find my policy number?
   When will I receive the Master Policy?


Q. How can I obtain a quote or request information
      about your products?


    You may send your request by completing the online
    "Request Product Info" on our website or call Student
    Assurance Services at 1-800-328-2739 and ask to speak to
    an agent.

    Back to top

Q. Can I apply for Coverage over the phone?

    We are unable to accept enrollment information over the
    phone. You can apply for coverage by completing the
    application form and submitting the form to Student
    Assurance Services by email, fax or mail.

    Back to top

Q. What information will be provided to us if we offer a
      voluntary student accident plan?


    Prior to the start of your school year, we will provide you
    with a packet of information including plan brochures,
    sample parent letter, claim forms and instructions for
    distributing the information to the parent. We also provide
    instructions for collecting and sending enrollment forms and
    premium payments to the Student Assurance Services. Your
    participation in distributing plan information is essential for
    success of the insurance program.

    Back to top

Q. Who is responsible for reporting an accident at school
      or during a school-related sport or activity?

    You need to complete and sign Part A "Notice of Injury"
    section of the claim form. Parents must then complete
    Part B of the claim form. Parents are responsible for
    submitting the completed claim form and student itemized
    bills to Student Assurance Services.

    Back to top

Q. How do I order student claim forms?

    You may send your request by completing the online
    "Request Forms" on our website or call Student Assurance
    Services at 1-800-328-2739 and ask to speak to an agent.
    Please state number of claim forms needed and the mailing
    address. You may also download a claim form or have the
    student complete the online claim form located on our
    website under school-lookup.

    Back to top

Q. How do I become an authorized user on our website?

    If you completed and signed the application Website Access
    Agreement section, your login name and password will be
    emailed to you. You can also send a request by completing
    the online "Request Information" on our website or call
    Student Assurance Services at 1-800-328-2739 and ask to
    speak to an agent.

    Back to top

Q. What if I forgot my login name or password?

    You may send your request by completing the online
    "Request Information" on our website or call Student
    Assurance Services at 1-800-328-2739 and ask to speak to
    an agent. Your login name or password will be sent to the
    email account on file.

    Back to top

Q. What information is available under the School       Administrator log-in?

    You can access claim status reports, list of enrolled students,
    and master policy documents. To log in, you will need to
    enter your login name, password and policy number.

    Back to top

Q. How do I order additional plan brochures?

    You may send your request by completing the online
    "Request Forms" on our website or call Student Assurance
    Services at 1-800-328-2739 and ask to speak to an agent.
    Please state the number of plan brochures needed and the
    mailing address. Plan brochures are also available on our
    website under school-lookup to download and print.

    Back to top

Q. Where can my students access plan information?

    You can find brochures, enrollment forms, claim forms and
    policy identification forms on our website. Under
    K-12 Students/Parents select "Find My School;" from the
    drop-down box select the "State;" and then select your
    specific school name. There will be a list of forms to select
    on our school's webpage.

    Back to top

Q. Who has access to our student insurance information?

    We have privacy and security measures in place to protect
    personal information we obtain from servicing insurance
    coverage to your students. Protecting a student's personal
    information is ongoing, this includes students who no longer
    receives coverage through us. For more information on our
    privacy practices, refer to the Privacy Notice located on our
    website.

    Back to top

Q. Where can I find my policy number?

    Your policy number will be provided to you on the website
    access agreement, or it can be found on the master policy,
    or the Policy Identification form located on our website
    under school-lookup.

    Back to top

Q. When will I receive the Master Policy?

    The master policy will be available to download and print on
    our website under your School Administrator log-in. You
    may also send a written request for the master policy by
    completing the "Request Forms" on our website.

    Back to top


These are the questions we hear the most. Please call us toll free at 1-800-328-2739, from 8 a.m. to 4:30 p.m. CST, if you don't find the information you need here.

 
   © 2006-2017 Student Assurance Services, Inc. All rights reserved. 1800 328-2739