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Frequently Asked Questions
• How do I become an authorized user?
• What if I forgot my login name or password?
• How do I verify student enrollment status?
• How do I order additional plan brochures?
• How do I order student claim forms?
• What information is required to submit student rosters?
• What information is required for a student mailing?
• What is the process for late enrollment requests?
• Can a student get a refund if they graduate or leave school before the end of the policy expiration date?
• We changed insurance carriers, how can students avoid any lapse in coverage?
• How can I contact someone for additional information?
• Who has access to our student insurance information?
Q. How do I become an authorized user?
You may send your request by completing the online
Request Information form or calling Student Assurance
Services at 1-800-328-2739. Your login name and
password will be e-mailed to you.
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Q. What if I forgot my login name or password?
Please inform Student Insurance Services that you have
forgotten your login name and/or password. Your login
name and/or password will be sent to your e-mail
account.
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Q. How do I verify student enrollment status?
Once you become an authorized user, you can access a
roster of your insured students.
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Q. How do I order additional plan brochures?
You may send your request by completing the online
Request Information form or calling Student Assurance
Services at 1-800-328-2739. Please state the number of
plan brochures or enrollment forms needed and the
mailing address.
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Q. How do I order student claim forms?
You may send your request by completing the online
Request Information form or calling Student Assurance
Services at 1-800-328-2739. Please state number of
claim forms needed and the mailing address. You may
also download a claim form or have the student
complete the online claim form posted on our website.
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Q. What information is required to submit student rosters?
Click here to receive instructions.
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Q.What information is required for a student mailing?
Click here to receive instructions.
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Q. What is the process for late enrollment requests?
Students need to contact Student Assurance Services
at 1-800-328-2739 to see if they qualify for late
enrollment. If the student qualifies, a Late Enrollment
Request Form will be sent to them. Premium will be
pro-rated from the date coverage is requested through
the balance of the policy year.
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Q. Can a student get a refund if they graduate or leave school before the end of the policy expiration date?
Only the following situations qualify for a refund: the
student has withdrawn from school within the first
thirty-one (31) days from the effective date of the period
of coverage purchased; the student has entered into
full-time active-duty military service of any country; or
the student is a non-immigrant Foreign National who has
permanently left the North American continent. All refund
requests must be made in writing and sent to Student
Assurance Services, Inc. for processing.
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Q. We changed insurance carriers, how can students
avoid any lapse in coverage?
Students who were covered under the prior student
health insurance plan to the end of the policy term will
not experience a lapse in coverage, if premium payment
for annual or fall coverage period is received within 31
days from the effective date of coverage under this
policy.
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Q. How can I contact someone for additional
information?
You can contact us by email, info@sas-mn.com, or call
us at 1-800-328-2739.
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Q. Who has access to our student insurance
information?
We have privacy and security measures in place to
protect all personal information. Protecting a student's
personal information is ongoing, even if the student is
no longer insured with SAS. For more information on our
privacy policies, refer to the Privacy Notices posted on
our website.
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