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Frequently Asked Questions

Accident Insurance Plans

   How can I obtain a quote or request information about
     your products?
   How do I become an authorized user?
   What if I forgot my login name or password?
   Where can I find student insurance plan information?
   Where can I find my policy number?
   Who is responsible for reporting an accident at school or
     during a school-related sport or activity?
   I need to report a claim. Where can I find a claim form?
   Do students receive an insurance ID card?
   How do I check on the status of a claim?

Health Insurance Plan

   Who processes our student's health claims?
   How do I contact Consolidated Health Plans (CHP)?
   How do I submit a student roster?
   What is the process for late enrollment requests?
   When will my student get their ID card?
   My student needs a drug or has doctor's appointment
     today, how can I expedite enrollment?


Q. How can I obtain a quote or request information about
     your products?

    Send your request online by completing the
    "Request Information" form on our website or call us
    at 800-328-2739 and ask to speak to a College agent.

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Q. How do I become an authorized user?
    Send your request online by completing the "Request
    Information" form or calling us at 800-328-2739 and
    ask to speak to a College Agent. We will send you
    a website agreement to sign and return to us. A login
    name and password will be sent by email to the
    individual designated on the login agreement.

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Q. What if I forgot my login name or password?
    Send your request online by completing the "Request
    Information" form or calling us at 800-328-2739 and
    ask to speak to a College Agent. After receiving your
    request, the login name or password will be sent to the
    email address on file.

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Q. Where can I find student insurance plan information?
    View or print an insurance plan summary from your
    school webpage, select "Find My School" on the Home
    page; or "Login" to your account to view or print the
    master policy.

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Q. Where can I find my policy number?
    The policy number is on your website access agreement
    or in the plan documents. The number is also located
    on the Policy Identification form on your school
    webpage, select "Find My School" on the Home page.

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Q. Who is responsible for reporting an accident at school or       during a school-related sport or activity?
    A school official must complete and sign Part A of the
    claim form.

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Q. I need to report a claim. Where can I find a claim form?
    "Login" to your account to access a claim form.
    You have the option to complete and mail a claim form
    or complete and electronically send an online claim form
    to us.

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Q. Do students receive an insurance ID card?
    No. Students can download and print a Policy
    Identification form as proof of insurance on your school
    webpage, select "Find My School" on the Home page.

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Q. How do I check on the status of a claim?
    "Login" to your account to view a claim status report or
    call our office at 800-328-2739. Our claim staff is
    available 8:00 - 4:30 Central Time, Monday
    through Friday.

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Q. Who processes our student's health claims?
    Consolidated Health Plans (CHP) is responsible for
    processing your student's claims. Claims can be mailed
    to: Consolidated Health Plans, 2077 Roosevelt Avenue,
    Springfield, MA 01104, or fax to 413-733-4612.

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Q. How do I contact Consolidated Health Plans (CHP)?
    You may call CHP customer service at 877-657-5030.
    To access your school webpage, go to CHP's website
    Student Insurance and search for your school name.
    You can also access your CHP school page from our
    website, select "Find My School" on the Home page.

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Q. How do I submit a Student Roster?
    We will provide you with a CHP enrollment file template.
    This file contains the format and student information
    required to enroll students. When the enrollment file is
    completed, you can upload the file to our secure FTP
    site. We will review your file and contact you if
    information is missing. If the file is accepted, we will
    upload the file to CHP for processing. Additions or
    deletions to an original eligibility file must be sent to us
    for processing. We also prepare the invoices for
    premium payment. If you have any questions, contact
    at 800-328-2739 and ask to speak to College agent.

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Q. What is the process for late enrollment requests?
    Students requesting late enrollment should contact us
    at 800-328-2739 or email us at at info@sas-mn.com.
    A late enrollment form will be emailed to the student to
    complete and return to our office with the premium
    payment.

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Q. When will my student get their ID card?
    Once the enrollment file is processed by CHP
    (within 3-5 days from receiving the enrollment file),
    students can obtain an online ID card on the CHP school
    webpage. Go to Student Insurance and select "Online ID
    Card Login". You can print or save to file a copy of the
    online ID card. A paper ID card will be mailed to the
    student's address.

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Q. What is the process for late enrollment requests?
    Urgent add requests will only be accepted from
    the school official. You can contact a College Agent by
    email at info@sas-mn.com, or call us at 800-328-2739.
    We need complete enrollment information or an
    enrollment file. We will work with CHP to expedite
    the enrollment and email the student ID card.

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If you don't find the information you need, please Contact Us.

Customer Service:
Phone: 651-439-7098
Toll free: 800-328-2739
Fax: 651-439-0200

 
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