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Frequently Asked Questions
• How do I become an authorized user?
• What if I forgot my login name or password?
• How do I verify student enrollment status?
• How do I order additional plan brochures?
• How do I order student claim forms?
• What information is required to submit student rosters?
• What information is required for a student mailing?
• What is the process for late enrollment requests?
• Can a student get a refund if they graduate or leave school before the end of the policy expiration date?
• We changed insurance carriers, how can students avoid any lapse in coverage?
• How can I contact someone for additional information?
• Who has access to our student insurance information?
Q. How do I become an authorized user?
You may send your request by completing the online
Request Information form or calling Student Assurance
Services at 1-800-328-2739. Your login name and
password will be e-mailed to you.
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Q. What if I forgot my login name or password?
Please inform Student Insurance Services that you have
forgotten your login name and/or password. Your login
name and/or password will be sent to your e-mail
account.
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Q. How do I verify student enrollment status?
Once you become an authorized user, you can access a
roster of your insured students.
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Q. How do I order additional plan brochures?
You may send your request by completing the online
Request Information form or calling Student Assurance
Services at 1-800-328-2739. Please state the number of
plan brochures or enrollment forms needed and the
mailing address.
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Q. How do I order student claim forms?
You may send your request by completing the online
Request Information form or calling Student Assurance
Services at 1-800-328-2739. Please state number of
claim forms needed and the mailing address. You may
also download a claim form or have the student
complete the online claim form posted on our website.
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Q. What information is required to submit student rosters?
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