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Frequently Asked Questions

   How do I become an authorized user?
   What if I forgot my login name or password?
   How do I verify student enrollment status?
   How do I order additional plan brochures?
   How do I order student claim forms?
   What information is required to submit student rosters?
   What information is required for a student mailing?
   What is the process for late enrollment requests?
   Can a student get a refund if they graduate or leave      school before the end of the policy expiration date?
   We changed insurance carriers, how can students avoid      any lapse in coverage?
   How can I contact someone for additional information?
   Who has access to our student insurance information?



Q. How do I become an authorized user?

    You may send your request by completing the online     Request Information form or calling Student Assurance     Services at 1-800-328-2739. Your login name and     password will be e-mailed to you.

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Q. What if I forgot my login name or password?

    Please inform Student Insurance Services that you have     forgotten your login name and/or password. Your login     name and/or password will be sent to your e-mail     account.

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Q. How do I verify student enrollment status?

    Once you become an authorized user, you can access a     roster of your insured students.

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Q. How do I order additional plan brochures?

    You may send your request by completing the online     Request Information form or calling Student Assurance     Services at 1-800-328-2739. Please state the number of     plan brochures or enrollment forms needed and the     mailing address.

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Q. How do I order student claim forms?

    You may send your request by completing the online     Request Information form or calling Student Assurance     Services at 1-800-328-2739. Please state number of     claim forms needed and the mailing address. You may     also download a claim form or have the student     complete the online claim form posted on our website.

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Q. What information is required to submit student       rosters?

     Click here to receive instructions.

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Q.What information is required for a student mailing?

     Click here to receive instructions.

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Q. What is the process for late enrollment requests?

    Students need to contact Student Assurance Services     at 1-800-328-2739 to see if they qualify for late     enrollment. If the student qualifies, a Late Enrollment     Request Form will be sent to them. Premium will be     pro-rated from the date coverage is requested through     the balance of the policy year.

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Q. Can a student get a refund if they graduate or leave       school before the end of the policy expiration date?

    Only the following situations qualify for a refund: the     student has withdrawn from school within the first
    thirty-one (31) days from the effective date of the period     of coverage purchased; the student has entered into     full-time active-duty military service of any country; or     the student is a non-immigrant Foreign National who has     permanently left the North American continent. All refund     requests must be made in writing and sent to Student     Assurance Services, Inc. for processing.

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Q. We changed insurance carriers, how can students      avoid any lapse in coverage?

    Students who were covered under the prior student     health insurance plan to the end of the policy term will     not experience a lapse in coverage, if premium payment     for annual or fall coverage period is received within 31     days from the effective date of coverage under this     policy.

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Q. How can I contact someone for additional       information?

    You can contact us by email, info@sas-mn.com, or call     us at 1-800-328-2739.

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Q. Who has access to our student insurance       information?

    We have privacy and security measures in place to     protect all personal information. Protecting a student's     personal information is ongoing, even if the student is     no longer insured with SAS. For more information on our     privacy policies, refer to the Privacy Notices posted on     our website.

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These are the questions we hear the most. Please call us toll free at 1-800-328-2739, from 8 a.m. to 4:30 p.m. CST, if you don't find the information you need here.

 
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