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Frequently Asked Questions
• How do I become an authorized user?
• What if I forgot my login name or password?
• How do I verify student enrollment status?
• How do I order additional plan brochures?
• How do I order student claim forms?
• What information is required to submit student rosters?
• What information is required for a student mailing?
• What is the process for late enrollment requests?
• Can a student get a refund if they graduate or leave school before the end of the policy expiration date?
• We changed insurance carriers, how can students avoid any lapse in coverage?
• How can I contact someone for additional information?
• Who has access to our student insurance information?
Q. How do I become an authorized user?
You may send your request by completing the online Request Information form or calling Student Assurance Services at 800-328-2739. Your login name and password will be e-mailed to you.
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Q. What if I forgot my login name or password?
You may send your request by completing the online Request Information form or calling Student Assurance Services at 800-328-2739. Your login name or password will be sent to the email account on file.
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Q. How do I verify student enrollment status?
You can view student enrollment status online once you become an authorized user, or you may send your request by completing the online Request Information form, or call Student Assurance Services directly at 800-328-2739.
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Q. How do I order additional plan brochures?
You may send your request by completing the online Request Information form or calling Student Assurance Services at 800-328-2739. Please state the number of plan brochures or enrollment forms needed and the mailing address.
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Q. How do I order student claim forms?
You may send your request by completing the online Request Information form or calling Student Assurance Services at 800-328-2739. Please state number of claim forms needed and the mailing address. You may also download a claim form or have the student complete the online claim form posted on our website.
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Q. What information is required to submit student rosters?
To facilitate timely processing of your student roster information, the roster should be provided in an electronic file. This file (Zipped if necessary) can be provided to us on a disk or as an attachment to an
e-mail message. We prefer to have an Excel file or a TEXT file separated by TABs with the following fields (not necessarily in this order): Social Security number, student first name, student last name, middle initial, birth date. Age and grade can be provided if available.
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Q.What information is required for a student mailing?
To facilitate timely processing of student mailings, the student lists should be provided in an electronic file. This file (Zipped if necessary) can be provided to us on a disk or as an attachment to an e-mail message. We prefer to have an Excel file (no labels) with the following fields for each student: Student name, address (street), city, state, zip code.
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Q. What is the process for late enrollment requests?
Students are required to complete a late enrollment request form. Premium payment will be prorated from the date coverage is requested through the balance of the school year. Students requesting late enrollment should contact Student Assurance Services at
800-328-2739 or e-mail the request to
info@sas-mn.com. A late enrollment form will be mailed or faxed to the student.
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Q. Can a student get a refund if they graduate or leave school before the end of the policy expiration date?
Only the following situations qualify for a refund: the student has withdrawn from school within the first
thirty-one (31) days from the effective date of the period of coverage purchased; the student has entered into full-time active-duty military service of any country; or the student is a non-immigrant Foreign National who has left the North American continent. All refund requests must be made in writing and sent to Student Assurance Services, Inc for processing.
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Q. We changed insurance carriers, how can students avoid any lapse in coverage?
Students who were covered under the prior student health insurance plan to the end of the policy term will not experience a lapse in coverage, if premium payment for annual or fall coverage period is received within 31 days from the effective date of coverage under this policy.
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Q. How can I contact someone for additional information?
You can contact us by email, info@sas-mn.com, or call us at 800-328-2739.
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Q. Who has access to our student insurance information?
We have privacy and security measures in place to protect personal information we obtain from servicing insurance coverage to your students. Protecting a student’s personal information is ongoing, even if the student no longer receives coverage through us. For more information on our privacy practices, refer to the Privacy Notices posted on our website.
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