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K12 STUDENTS


Frequently Asked Questions

    What kind of insurance is this?
    Where can I find specific insurance information for my
     student's school?
    If I purchased voluntary coverage how do I know payment
     was received?
    When does the coverage for my student begin?
    When does the coverage for my student end?
    Do you offer refunds if I need to remove a student
     from my account or my student will not be participating in
     sports coverage?
    Do I have to enroll all my students at same time?
    If my student switches school districts or if we are moving,
     will I need to reapply at our new location?
    I need to report a claim. Where can I find a claim form?
    Will I receive an insurance ID card?
    Where do I find a copy of the master policy?
    How do I contact Student Assurance Services?


Q. What kind of insurance is this?
    This insurance plan only provides coverage when a student
    has an accidental bodily injury that occurs while the insurance
    coverage is in force and for which the premium has been paid.
    This plan does not cover loss due to sickness. This is also
    supplemental insurance and not intended to cover all medical
    expenses.

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Q. Where can I find specific insurance information for my
    student's school?

    You can find brochures, enrollment forms, claim forms and
    policy identification forms on our website. Under K-12
    Students/Parents select "Find My School;" from the drop-down
    box select the "State;" and then select your specific school
    name. There will be a list of forms to select on our school's
    webpage.

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Q. If I purchased voluntary coverage how do I know
    payment was received?

    If you enroll online, a verification screen will display to tell
    you if the transaction was successful. You will also receive an
    email verification. If you applied by mail, your canceled check
    will be your verification of coverage.

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Q. When does the coverage for my student begin?
    Your student's coverage will begin on the later of: the master
    policy effective date; or 12:01 A.M. following the date the
    envelope containing enrollment form and premium payment is
    postmarked by the U.S. Post Service; or for online enrollment
    12:01 A.M. following the date the proper premium is received.

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Q. When does the coverage for my student end?
    Your student's coverage will end on the earlier of: master
    policy expiration date; or on the last day of the authorized
    interscholastic sports and/or activities authorized season of
    current school year; or the first day of school next year.

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Q. Do you offer refunds if I need to remove a student from
    my account or my student will not be participating in
    sports coverage?

    There are no refunds of the premium after the insurance
    coverage effective date.

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Q. Do I have to enroll all my students at same time?
    No. You can either enroll all your students at same time or at     a later date. To enroll a student at a later date, either enroll     online or mail the enrollment form with premium payment.

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Q. If my student switches school districts or if we are
    moving, will I need to reapply at our new location?

    No. If you switch school districts or move after the insurance
    effective date, the policy will continue to cover the student for
    the remainder of the policy period for which you paid the
    premium.

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Q. I need to report a claim. Where can I find a claim form?
    Claim forms are available at your school. You can also
    download and print a claim form on our website under your
    school look-up. If the accident occurred at school, a school
    official may need to complete part of the claim form.

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Q. Will I receive an insurance ID card?
    No. ID cards are not issued after the enrollment process is
    completed. However, you can download and print a policy
    identification form from our website as your proof of insurance
    coverage. This form is under your school look-up.

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Q. Where do I find a copy of the master policy?
    The master policy is available at your school district. You can
    also request a copy of the master policy by mailing us a
    written request.

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Q. How do I contact Student Assurance Services?
    You can call us at 651-439-7098 or toll free at
    800-328-2739. Our claim staff is available 8:00 - 4:30
    Central Time, Monday through Friday. Questions can also be
    emailed to us by completing a "Request Information" online
    form available on our website.

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If you don't find the information you need, please Contact Us.

Customer Service:
Phone: 651-439-7098
Toll free: 800-328-2739
Fax: 651-439-0200

 
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