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Frequently Asked Questions for:
Global Emergency and Travel Assistance Services
• What is Scholastic Emergency Services?
• What main services does Scholastic Emergency Services provide?
• Do you pro-rate premiums?
• What is companion transport?
• What happens when I'm ready to be discharged but I still need assistance?
• Are there other services that I should know about?
• I don't travel internationally--what's the benefit of assistance services to me?
• If my doctor at home tells me I need to go to a particular hospital for treatment, will
Scholastic Emergency Services transport me?
• If I have an accident or illness, and I or the hospital arranges for all the necessary
transportation, will Scholastic Emergency Services reimburse me for the expenses
involved?
• Does Scholastic Emergency Services pay for my medical bills?
• Do I have to call Scholastic Emergency Services before I leave on a trip?
• How do I contact you if something happens while I'm traveling?
Q. What is Scholastic Emergency Services?
Scholastic Emergency Services is an emergency assistance company that provides
medical aid to eligible participants traveling 100 miles or more away from their
permanent address, campus address or in another country. If a student or his or her
eligible dependent becomes ill or has an accident, one simple phone call to Scholastic
Emergency Services will put our worldwide resources in motion for proper medical care
anywhere in the world.
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Q. What main services does Scholastic Emergency Services provide?
Scholastic Emergency Services helps you during a medical or personal emergency while
traveling; offering a number of vital services including medical consultation and
evaluation, medical referrals, medical monitoring, hospital admission guarantee,
companion transport, patient evacuation and repatriation, return of mortal remains and
more.
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Q. What happens if a foreign hospital doesn't recognize my health insurance
identification card?
In fact, many foreign hospitals do not accept American health insurance. That's why
Scholastic Emergency Services offers a guarantee of foreign hospital admission. We will
verify coverage, or if necessary, forward funds to the hospital to ensure that you receive
prompt medical treatment.
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Q. What is companion transport?
If an eligible participant is traveling alone and it seems likely that they will be
hospitalized for more than seven days, Scholastic Emergency Services will transport a
family member or friend to the patient's location.
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Q. What happens when I'm ready to be discharged but I still need assistance?
If you still need assistance at the point of discharge from the hospital, Scholastic
Emergency Services will arrange for you to come home with a medical or non-medical
escort as appropriate.
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Q. Are there other services that I should know about?
Scholastic Emergency Services provides a number of ‘personal’ services including
emergency message transmission, care of minor children left unattended due to the
medical incident, prescription assistance, and legal, counseling and interpreter referrals.
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Q. I don't travel internationally--what's the benefit of assistance services to me?
Scholastic Emergency Services will help you with any emergency situation that occurs
100 miles or more from your permanent address, campus address or while in another
country--this can mean your weekend getaway or trip cross country. If you become ill or
have an accident while traveling domestically, you may not know where to turn for care.
Scholastic Emergency Services is ready 24 hours a day, 365 days a year for assistance
and advice.
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Q. If my doctor at home tells me I need to go to a particular hospital for treatment,
will Scholastic Emergency Services transport me?
No, we are not a personal transport service. Scholastic Emergency Services helps
students in need who are 100 miles or more away from their permanent address,
campus location or in another country.
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Q. If I have an accident or illness, and I or the hospital arranges for all the necessary
transportation, will Scholastic Emergency Services reimburse me for the
expenses involved?
No. Scholastic Emergency Services is a service provider, not an insurance company. As
such it is required that Scholastic Emergency Services make the arrangements for all
services. We cannot reimburse participants for any assistance expenses not arranged
and provided by Scholastic Emergency Services.
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Q. Does Scholastic Emergency Services pay for my medical bills?
No. You or your health Insurance plan is responsible for incurred medical expenses.
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Q. Do I have to call Scholastic Emergency Services before I leave on a trip?
If you will be in a non-U.S. location for more than one semester, please contact
Scholastic Emergency Services to receive valuable pre-trip and expatriate coverage
information, and visit www.assistamerica.com for insightful pre-trip information. If you
are familiar with your benefits and don't have any questions, there is no specific need
to contact Scholastic Emergency Services prior to travel. Remember to take your
Scholastic Emergency Services ID card with you though, and call right away if you need
medical advice or assistance.
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Q. How do I contact you if something happens while I'm traveling?
Just make one phone call to the number on your Scholastic Emergency Services
identification card, and we'll take care of the rest. With our worldwide network of pre-
qualified medical providers and operational capabilities, Scholastic Emergency Services
provides you with quality medical care no matter where you are.
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