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Frequently Asked Questions for:
Washburn University
• Why should you consider student health insurance?
• How do I enroll in the student insurance plan?
• Do you pro-rate premiums?
• Can I get a refund?
• Will there be a break in my coverage if my payment
is a few days late?
• When I graduate, does my coverage expire?
• What's available for me if I don't qualify
for student insurance?
• How can I tell if I am covered?
• What will I receive to prove I have coverage?
• Will I get a copy of my insurance policy?
• How do I get a new ID card if I can't find mine?
• If I am ill or have an accident, what should I do?
• Do I have to use the student health center at my school?
• What should I do if my student health center is
closed or I am away from college?
• How do I know if my particular illness or
injury is covered?
• When is a claim form required?
• Is pre-certification of hospital admissions required?
Q. Why should you consider student health insurance?
Students should review their personal situation to determine if they have adequate
health insurance coverage. Students without private health insurance should seriously
consider the student plan.
Even if you have private insurance coverage, you should:
· Investigate what coverage you have, especially if you are now "out-of-area" for the
HMO or health plan that covers you at home, and
· Be aware of when you may no longer be covered by a parent's policy because of an
age limitation.
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Q. How do I enroll in the student insurance plan?
You can download a brochure and enrollment form from this website, or you can call
Student Assurance Services, Inc. at 1-316-686-3373 or 1-800-245-0486 for a
brochure/enrollment form. You may also enroll online at this website. Students wishing
to enroll in the plan should refer to the plan brochure for specific guidance on benefits,
premiums or enrollment. However, in general, students must submit a completed
enrollment form and the appropriate premium (for the coverage period requested) to:
Student Assurance Services, Inc.
P.O. Box 8126
Wichita, KS 67208-0126
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Q. Do you pro-rate premiums?
Washburn University offers both annual and quarterly options for purchasing coverage.
Please refer to your brochure for these options. If you enroll late, you must still pay the
full premium for the coverage period in which you are enrolling.
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Q. Can I get a refund?
A pro-rata refund will be issued if you enter into full-time active duty military service for
any country, or if you are a non-immigrant Foreign National and have left the North
American continent, or the student withdraws from school within 31 days of their
effective date of coverage. Refunds may also be requested in writing to Student
Assurance Services, Inc. No other refunds are given.
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Q. Will there be a break in my coverage if my payment is a few days late?
You will suffer a break in coverage if payment is not received within 30 days of the
Expiration date of the prior coverage period. A break in coverage will mean that claims
incurred during that period of non-payment may be considered ineligible and the
pre-existing condition exclusion will once again apply.
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Q. When I graduate, does my coverage expire?
Graduation does not necessarily mean that your coverage has expired. Your coverage
will continue until the end of the coverage period for which you enrolled. For instance, if
you paid the annual premium but graduate at mid-year, your coverage will continue
until the expiration of the policy period.
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Q. What's available for me if I don't qualify for student insurance?
Call Student Assurance Services at 1-800-328-2739. We will assist you in finding
temporary insurance.
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Q. How can I tell if I am covered?
Enter the student login section of this website and enter your name and member ID
number, found on your ID card. This function will allow you to check on your coverage
status. You may also call or e-mail: Student Assurance Services, Inc., 1-800-328-2739,
info@sas-mn.com.
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Q. What will I receive to prove I have coverage?
Your enrollment will be processed as soon as we receive your enrollment information
and the appropriate premium. You will be issued a personalized ID card within
approximately 10 business days. If you need to access medical services before you
receive your personalized card, please have your health care provider call Student
Assurance Services, Inc. at 1-800-328-2739 to verify coverage.
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Q. Will I get a copy of my insurance policy?
A master policy is issued to Washburn University. You can review the master policy at
your school. You can also visit our website, www.sas-mn.com to view and/or download a
copy of the master policy. In the Student section of the website, click on “look up
school”. Search for you school by providing the information requested. A link to the
master policy is found on the page with your school’s brochure and enrollment form.
However, the brochure contains most of the information that is in the master policy.
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Q. How do I get a new ID card if I can't find mine?
Enter your information in the ID card request section of this website and a new ID card
will be issued. You may also request a new card from Student Assurance Services, Inc.
via e-mail: info@sas-mn.com or call 1-800-328-2739. Please allow 10 business days for
your ID card to arrive. If you need to utilize services before your receive it, please ask
your provider to call Student Assurance Services to verify coverage.
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Q. If I am ill or have an accident, what should I do?
Report to your student health center immediately so that proper treatment can be
prescribed or approved. In the event of an emergency, proceed to the nearest health
care provider and visit your student health center for follow-up care.
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Q. Do I have to use the student center service at my school?
No. However, it will be to your advantage to utilize services provided by Washburn
University.You should also take advantage of preferred provided discounts offered by
Preferred Health Care network hospitals.
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Q. What should I do if my student health center is closed or I am away from college?
You are covered anywhere in the world, 24-hours a day. You should consult a medical
professional and follow his or her advice. You should also seek out a Preferred Health
Care preferred provider if you are traveling in Kansas.
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Q. How do I know if my particular illness or injury is covered?
Refer to the Medical Benefits Schedule in your brochure to determine coverage and
Covered Services. You should also review both the Exclusions section of your brochure
and the definition of a pre-existing condition to understand what conditions are not
covered. If you have any questions, you may contact Student Assurance Services, Inc.
at www.sas-mn.com or 1-800-328-2739 and talk with a claims analyst.
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Q. When is a claim form required?
Many times providers bill us for services. When they do and the information is
complete, we process the claim without a claim form. However, we may need more
information from you and/or your signature to obtain medical records. In these
instances, we will send you a claim form to complete. A claim form should also
accompany your request for reimbursement of charges for covered services you have
paid. (Please enclose itemized, paid receipts.)
Claim forms can be obtained several ways: (1) download a claim form from this
website, (2) request a claim form from this website, (3) pick up a claim form at your
school, or (4) e-mail or phone Student Assurance Services at info@sas-mn.com or
1-800-328-2739.
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Q. Is pre-certification of hospital admissions required?
Your plan does not require pre-certification of hospital stays. You should, however,
always consult your student health center to be sure the level of care you are receiving
is appropriate.
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